Refund and Return Policy

Refund and Return Policy for Webshop Items:

At, we want to ensure our customers’ complete satisfaction with their purchases. Below is our Refund and Return Policy for physical items purchased from our webshop. Please read the following guidelines carefully before making a purchase:

1. Returns Eligibility:
We accept returns for physical items within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received. Please note that digital or downloadable items are non-returnable and non-refundable.

2. Process for Returns:
If you wish to initiate a return, please contact our customer support at within the 30-day return window. Our team will provide you with further instructions on how to proceed with the return.

3. Return Shipping:
Customers are responsible for the cost of shipping the returned item back to us. We recommend using a trackable shipping method to ensure the item’s safe and timely return. The original shipping charges are non-refundable.

4. Inspection and Refund Process:
Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria stated in section 1. If the item passes the inspection, we will process the refund to your original payment method within 5 business days. Please note that it may take additional time for your financial institution to process the refund.

5. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately at We will work with you to resolve the issue and offer a replacement or a refund, depending on your preference and item availability.

6. Non-Refundable Items:
The following items are non-refundable:
– Digital or downloadable items, including but not limited to music downloads, software, and e-books.
– Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

7. Exchanges:
We do not offer direct exchanges. If you would like to exchange an item, please follow the return process, and then place a new order for the desired item on our webshop.

8. Cancellations:
If you wish to cancel your order before it has been shipped, please contact us at as soon as possible. If the order has already been dispatched, please follow the standard return process upon receiving the package.

Please Note: This Refund and Return Policy applies only to items purchased from’s webshop. For items purchased from other retailers or third-party sellers, please refer to their respective refund and return policies.

If you have any questions or need further assistance regarding our Refund and Return Policy, please do not hesitate to contact our customer support team at

Last updated: 21/07/2023

Nadia Struiwigh
Customer Support Manager